Italian Ruscus wreath. Green with shades of creamy white foliage

Returns & Refund Policy

At Whispers of Willow, every wreath is handmade with care and attention to detail. We want you to love your purchase, and if there’s a problem, we’re here to help.

Returns

As each wreath is handmade, we do not accept returns for:

* Change of mind.

* Incorrect size or colour chosen by the customer.

* Minor variations in flowers, foliage or ribbon, as these are part of the unique handmade nature of our products.

* Damage caused after delivery, including weather exposure, incorrect storage or misuse.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

* Your order number.

* Clear photographs of the wreath.

* Photographs of the packaging and any damage.

We may request additional information to help us investigate with the courier.

If we confirm the item arrived damaged or we made an error, we will offer one of the following:

* A replacement.

* A repair (where appropriate).

* A full or partial refund, depending on the circumstances.

Return Conditions

If a return is approved:

* The wreath must be returned in its original condition and packaging.

* It must not have been used, displayed outdoors or altered in any way.

* Returns must be sent within 7 days of approval.

Items returned without prior authorisation will not be accepted.

Custom & Personalised Orders

Custom-made and personalised wreaths are non-refundable and non-returnable unless they arrive damaged or we have made an error with your order.

Delivery

Once an order has been handed to the courier, delivery times are outside our control.

We are not responsible for delays caused by:

* Courier issues.

* Weather conditions.

* Incorrect delivery information provided by the customer.

Please ensure your delivery address is correct before placing your order.

Lost Parcels

If your parcel is marked as delivered but cannot be located, we will help you raise an investigation with the courier. Refunds or replacements will only be offered once the courier has completed its investigation and accepted responsibility where applicable.

Refunds

Approved refunds will be processed back to the original payment method within 5–10 working days after the returned item has been received and inspected.

Need Help?

If you have any concerns about your order, please contact us before leaving a review. We genuinely want every customer to be happy and will always do our best to find a fair solution.

Shipping & Fulfilment

At Whispers of Willow, every wreath is carefully handcrafted and packaged with the utmost care to ensure it arrives in perfect condition.

Processing Time

As each item is handmade, please allow 2–5 working days for your order to be prepared and dispatched. During busy seasonal periods, processing times may be slightly longer, but we will always keep you informed.

Shipping

We are pleased to offer FREE UK shipping on all orders.

All orders are sent via Royal Mail Tracked 48 (Second Class Tracked), providing you with a tracking number so you can follow your parcel’s journey.

Estimated delivery time after dispatch is 2–3 working days, although occasional delays with the courier are outside our control.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

Packaging

Every wreath is securely packaged to help protect it during transit. We recommend carefully removing all packaging on arrival and gently reshaping any foliage if needed, as this can naturally occur during delivery.

Delivery Address

Please ensure your delivery address is correct when placing your order. We cannot be held responsible for delays or additional costs resulting from incorrect or incomplete address details.

Dear Customer,

Thank you so much for choosing Whispers of Willow and supporting our small handmade business.

We truly appreciate your orders and hope you love your beautiful handmade piece as much as we loved creating it for you.

Each wreath is carefully prepared and packaged with the utmost care to help ensure it reaches you safely. However, please remember that wreaths can sometimes become a little flattened or misshapen during the delivery process. This is completely normal and does not mean your wreath has been damaged.

Once your wreath arrives, it may simply need a little titivating and gentle reshaping to bring it back to its intended fullness and make it look its very best again.

We recommend carefully fluffing and adjusting the foliage, flowers and ribbons by hand until you are happy with its shape. Please take your time and handle it gently, as each piece is handmade and delicate.

Thank you again for supporting Whispers of Willow. Every order means so much to us, and we hope your new wreath brings a little extra beauty to your home.

With love,

Whispers of Willow

Handmade with love, created to be cherished

www.whispersofwillow.co.uk